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Myths about how people share content online

“People share more content on the weekends because they have more free time.”

“Millennials share more brand content than any other generation.”

These statements are lies.

OK, maybe “lies” is harsh. They’re myths about how people share content on the Internet.

An infographic from RadiumOne sets these and other myths straight. A few of them are below. Do any sound familiar to you?

Myth: Engagement peaks on the weekend when Internet users have more free time.

Fact: People engage with shared content 49 percent more on weekdays. They click on sports content four times more on Mondays and Tuesdays, and food content 10 times more on Thursdays.

Myth: Millennials share brand content more than other generations.

Fact: Actually, millennials are the least likely generation to share brands’ content. Those between the ages of 55 and 64 engage with brand content the most.

Myth: It doesn’t matter when you post a shortened URL; its lifespan will always be the same.

Fact: Shortened URLs have longer lifespans when you post them later in the week. If you share a link on Thursday (rather than, say, a Monday), it’s more likely that users will still click that link many days after you shared it.

There are more myths making the rounds. Learn what they are here:


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3 marketing strategy lessons from Dad


With Father’s Day coming up this weekend, I’ve been thinking about some of the advice I’ve received from my dad over the years. 

My dad’s an engineer, so my pulling marketing strategy lessons from his insight may be a bit unexpected; still, here are three nuggets of wisdom I’ve gleaned from him:

1. Not everyone will appreciate your sense of humor. My dad is great at puns and bad jokes. (Based on Father’s Day cards I see, I think a lot of dads have this “skill.”) He’s received countless eye-rolls from me, but that doesn’t stop him from telling them. He is who he is, and every once in a while he’ll still catch me off guard and get a genuine smile from me. In the same way, remember that not everyone will appreciate everything your business shares, from social media updates to media pitches. Keep your brand identity consistent, and appeal to your primary target audience.

2. Know your audience. Speaking of targets, it’s important to know your target audience. Something my brother clued me in to when I was in high school is that getting what you want from Dad takes a different approach from wheedling stuff out of Mom. This was important for me to learn, so that when I proposed something like a family vacation or study abroad, I could frame it in a way that he would respond to better. Do you know your company’s target audience and what they respond to best? It can be tricky to figure out sometimes, but it’s important. Remember to look at your Google Analytics and Facebook Insights to see what types of content your followers engage with best. Also, don’t be afraid to ask your customers questions. Ask them what they like about your business and what you can do better.

3. Repeat your message over and over again. When it comes to marketing strategy, this isn’t a shock, but it’s always worth repeating. When I think of my dad, certain phrases come to mind, like, “Sleep fast.” I’ve always hated bedtime (and still do), but he repeated himself so often that to this day, when I’ve stayed up too late I tell myself to “sleep fast.” That message definitely sank in. You want your company’s message(s) to sink in to your target audience, too. Remember to repeat yourself over and over, so that when they hear certain key phrases they think of you.

Have you learned any marketing strategy lessons from your Dad? Please share them in the comments below, and have a nice Father’s Day. Emily Sidley is senior director of publicity at Three Girls Media, Inc., a boutique public relations and social media management agency located in the heart of California’s Silicon Valley. A version of this story original appeared on the company’s blog.

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Report: 1/4 of top online retailers fail at digital marketing


Internet retailers that find themselves on the list of the Top 500 Retailers likely got there through hard work and a good product, but a quarter of them can’t credit their marketing department.

A new study from Wpromote found that 124 brands among the top 500 online retailers deserve a failing grade when it comes to digital marketing. Only two percent of the companies on the list deserved an A, according to the study.

“Digital marketing has leveled the playing field,” said Mike Mothner, founder and CEO of Wpromote, in a recent statement. “You don’t need to be a retail giant to be a successful digital marketer, but a holistic view of the customer experience differentiated the winners and losers. Retailers can’t provide a seamless e-commerce experience without organic traffic, for example, and still be successful.”

The study judged these online retailers based on the following categories: paid search, SEO, social media, E-commerce, email marketing, blog and mobile.

Don’t feel too badly for the 25 percent. They certainly have failed all the way to the bank.

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4 elements of your social media policy that may be illegal

A study from Proskauer, a business-focused law firm, revealed that companies routinely take action against employees for their behavior on social media platforms, even when it’s their own account used on their own devices on their own time.

Although the infractions that prompted the disciplinary action may have been consistent with the companies’ social media policies, the policies themselves could be illegal. It’s time for companies to revisit their social media policies.

According to the Proskauer report, more than 70 percent of companies reported taking disciplinary measures over misuse of confidential information (80 percent), misrepresentation of the company’s views (71 percent), inappropriate non-business use of social media (67 percent), and disparaging remarks about the business or fellow employees (64 percent).

Read through just about any company’s social media policy, and you’ll find that the document spells out employees’ obligations in these and other regards. But in a sweeping ruling last week, an administrative law judge with the National Labor Relations Board ruled these and other policy elements could violate workers’ protected speech.

To begin with, the judge ruled on a provision in Kroger’s policy (Kroger is a U.S.-based grocery store chain) barring employees from online behavior that would be inappropriate at work and that would reflect negatively on the company, deeming it overly broad. It could, the judge said, bar protected speech such as criticism of the company’s treatment of employees or discussion of wages, hours, and terms of employment.

I always look to IBM’s Social Computing Guidelines for best-in-class policy language. The eighth plank of that policy cautions employees not to engage in any “conduct that would not be appropriate or acceptable in IBM’s workplace.”

Between companies that used IBM’s policy as a template and those with like-minded lawyers and HR staff, a lot of organizations will have to consider whether they can retain this clause. But we’re not done yet.

The third item on IBM’s list instructs employees to “make it clear that you are speaking for yourself and not on behalf of IBM.” Kroger had a similar rule, also struck down by the judge. This, according to the ruling, “unduly burdens employees’ rights because it would be likely to chill employees’ willingness to engage in protected communications.”

The judge didn’t dispute that Kroger has a valid interest in not wanting it to appear that employees are speaking on its behalf, but did assert that so few employees’ social interactions could be confused with official Kroger statements that the company’s interest cannot override employees’ rights.

IBM’s 12th and final policy forbids employees to “misuse IBM logos or trademarks and only use them if you have the authority to do so.”

Not so fast. The judge found this provision overly broad, as it prohibits a lot of non-offensive uses of the company’s intellectual property that employees might be inclined to use as part of their protected communications.

The final IBM plan you’ll find in almost every social media policy reads, in part, “Don’t provide IBM’s or a client’s, partner’s or supplier’s confidential or other proprietary information.”

Again, the judge turned policies upside down by ruling that this restriction violates Section 8 of the National Labor Relations Act because it prohibits employees from having conversations about personnel matters and business plans, which are also protected under Section 7 of the act.

These four components often serve as the foundation for company social media policies. Each has been found illegal, at least as they apply to Kroger’s policy. If your U.S.-based company’s policy contains any of these elements, it’s time for a meeting to determine whether a major rewrite is in the cards.

PR firms agree to play by Wikipedia’s editing rules

Eleven large PR firms issue statement agreeing to comply with the online encyclopedia’s rules after an investigation into paid edits on the site.

In the wake of a dispute over paid edits of Wikipedia pages, 11 of the largest public relations firms have agreed to comply with the online encyclopedia’s rules.

The move comes after Wikimedia Foundation, the organization that administers Wikipedia, threatened a public relations agency last year with legal action for what it called “suspicious edits” of the online encyclopedia’s pages to promote organizations or products.

Acknowledging that “prior actions of some in our industry have led to a challenging relationship” with Wikipedia editors, the firms vowed in a statement Tuesday to abide by the site’s policies and guidelines as well as its terms of service. The firms also promised to police their own industry and counsel their clients in regard to proper conduct on the site.

“On behalf of our firms, we recognize Wikipedia’s unique and important role as a public knowledge resource,” the statement reads. “Our firms believe that it is in the best interest of our industry, and Wikipedia users at large, that Wikipedia fulfill its mission of developing an accurate and objective online encyclopedia. Therefore, it is wise for communications professionals to follow Wikipedia policies as part of ethical engagement practices.”

The issue came to a head last October when the Wikimedia announced it had shut down more than 250 editing accounts as part of an investigation into an increase in paid edits on the nonprofit site by sockpuppets, or online identities used for purposes of deception. Reports in The Daily Dot and Vicelinked the rise to a service called Wiki-PR, which formerly billed itself as “Wikipedia writers for hire.”

Wiki-PR’s services pages formerly promised clients a “page management service” so that their Wikipedia presence wasn’t “left up to chance.” Although those references have been removed, the services page includes “crisis editing,” which is designed to help clients who feel they are being treated “unfairly” on Wikipedia “navigate contentious situations.”

After discussions failed to resolve the issue to its satisfaction, Wikimedia sent a cease-and-desist letter to Wiki-PR CEO Jordan French in November that warned it was “prepared to take any necessary legal action to protect its rights.”

Wiki-PR did not immediately respond to requests for comment on the firms’ statement, but French told CNET last October that Wikipedia had been overzealous in its investigation.

“Senior Wikipedia administrators closed the sockpuppet investigation after concluding that we were paid editors paying other editors,” French wrote in an email to CNET. “Volumes of Wikipedia pages we didn’t work on were wrongly swept into that investigation. We do pay hundreds of other editors for their work — they’re real people and not sockpuppets.”

Wikipedia’s Terms of Use expressly forbid “attempting to impersonate another user or individual, misrepresenting your affiliation with any individual or entity, or using the username of another user with the intent to deceive.”

The firms signing the agreement included Beutler Ink, Ogilvy & Mather, FleishmanHillard, Peppercomm, Burson-Marsteller, Ketchum, Porter Novelli, Voce Communications, Edelman, Allison+Partners, and Glover Park Group.

CNET has contacted Wikimedia for comment and will update this report when we learn more.

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